Returns and Refunds
Our satisfaction guarantee is active for 30 days post delivery. If more than 30 days have passed since the delivery date, we, unfortunately, can’t offer you a refund.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
Returning is free with Art by Maudsch
Art by Maudsch will provide the customer a returnslip with instructions where to send returned goods. Make sure to package the painting in the original packaging or one that's equally protective.
Our customers return for free. Art by Maudsch pays return costs, custom duties are not included.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Custom orders are not eligible for returns or refunds.
We accept cancellations only within 48 hours after the order has been placed.
After the order is done by the artist, an email will be sent with samples of the painting including a video and multiple photo's of the painting to the customer for their approval. If in any case these sample emails are not answered within 24 hours, two follow up emails will be sent to the customer after every 24 hours. If in any case the last follow up email is not answered within 24 hours, we will continue with the next step in the painting process in order to complete the order. Customers who have not responded within 24 hours on the last sample follow up email, will not be eligible for cancellations or refunds.
Use of our gift cards can be redeemed only at Art by Maudsch. This card cannot be exchanged for cash, check or credit. Please treat this card like cash; if this card is lost or stolen it will not be replaced.
Art by Maudsch is an Amsterdam-based art collective that presents the world with art from
emerging and aspiring artists. We are not just a gallery, we are a movement to spread the benefits of art all around the world.
We believe in Art’s power to improve and nurture human connections. We see canvas paintings as a tool for transferring feelings of passion from the artist to the panting’s next owner. Our paintings are a message to the world. A message saying that human connection is the most important connection.Get in Contact
ArtByMaudsch was established in 2020, the year that presented challenges to lots of artists around the world. Now, in 2022, our mission is to serve the world with everlasting experiences and works of art that stand the test of time.
*All our paintings are made of high quality cotton canvas using oil and acrylic paint. We deliver our paintings worldwide, free of charge.