Refund policy

Returns and Refunds

Our 30-Day Satisfaction Guarantee is active for 30 days after delivery. If more than 30 days have passed since the delivery date, we can't offer a return or refund.

For returns, please email info@artbymaudsch.com with the subject "Returns" and include your order number, name, and reason for the return.

If you decide to return your artwork for reasons other than damage, defects, an incorrect item, or a significant deviation from the approved artwork, you are responsible for the return shipping costs and a $100 material/restocking fee.

If your artwork arrives damaged, defective, incorrect, or significantly different from the artwork you approved, Art by Maudsch will provide the customer with a prepaid return shipping label + instructions on where to send returned goods. Please contact us within 48 hours of delivery if your artwork arrives damaged.

Returns and refunds are not applicable for orders for which applicable VAT/duty charges have not been paid.

Refund

The customer gets a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Approved custom orders are not eligible for change-of-mind returns or refunds. This does not apply to artwork that arrives damaged, defective, incorrect, or significantly different from the approved artwork.

We accept cancellations only within 48 hours after the order has been placed.

Approval Email

Once your artwork is completed, we will send you an approval email containing photos and a video of the finished painting. This gives you the opportunity to review your artwork and request adjustments before shipment.

By approving the artwork, you confirm that you have reviewed and accepted the painting before it is shipped.

If we do not receive a response within 24 hours, we will send a follow-up email. A second follow-up will be sent after another 24 hours if necessary. If we still do not receive a response within 24 hours of the final follow-up, we will proceed with the next step of the order process.

Customers who do not respond within this timeframe will not be eligible for cancellation before shipment.

Approval of the artwork does not remove your rights under our 30-Day Satisfaction Guarantee. After delivery, returns remain subject to the conditions outlined in our Return and Refund Policy.

Gift Cards

Use of our gift cards can be redeemed only at Art by Maudsch. This card cannot be exchanged for cash, check, or credit. Please treat this card like cash; if it is lost or stolen, it will not be replaced.

Priority Shipping and Extra Safe Packaging

Refunds for extra options follow specific conditions:

• Priority Shipping: Non-refundable unless the painting arrives later than the expected delivery date.
• Extra Safe Packaging: Non-refundable unless the painting arrived with damage.