I received my painting a couple of days ago and I am very pleased with it. It is exactly what I wanted. I wanted to offer some feedback to you in terms of shipping & handling that I thought might better serve your customers. Your customer service has been really great through this whole process - our engagements have always been quick, cordial, friendly and accomodating, so I am writing under that pretense - that you might value my feedback and possibly make alterations for future orders.

Two things. (1) The painting was wrapped in bubble wrap and protected by an inner cardboard box and an outer cardboard box. Both cardboard box layers were wet when they arrived at my house by DHL. Not just a couple of rain drops wet, but fully saturated as if it had been sitting in or under standing water. The only thing that saved the painting from damage was the bubble wrap. (2) The cardboard framing was not enough to prevent pressure from being applied to the canvas during transport. So my canvas has frame indentations from what I presume to be weight or pressure having been applied to it during the shipping process. It's a permanent indentation into the canvas by the wooden frame behind it. I have attached a picture for reference. It is not the result of a shadow or light. Because these are original paintings, and time and effort goes into each individual piece, I recommend that the canvas itself be protected from such things. I would ask for another one honestly, if this had not already been a multi-month process and this wasn't a unique rendition of the Ore painting.

Thanks for reading.
It is still a lovely painting.

This painting has given me a lot of pleasure.