Warranty

Extended 3-Year Warranty for Framed Paintings

Thank you for choosing Art by Maudsch BV for your artwork needs. We take great pride in the quality of our paintings and wooden frames, and we are pleased to offer you an Extended 3-Year Warranty to ensure your satisfaction and confidence in your purchase. This warranty covers framed paintings purchased directly from Art by Maudsch BV and is subject to the following terms and conditions:

  1. Warranty Coverage:

  We warrant that the framed paintings you purchase from Art by Maudsch BV will be free from defects in materials and workmanship for a period of 3 years from the date of purchase. This coverage includes the canvas, paint, and frame.

  1. What Is Covered:

  This warranty covers the wooden frames, the canvas, and the integrity of the paintings themselves. Integrity includes issues such as paint chipping, canvas tearing under normal use, and frame stability. We guarantee that they will remain in good condition and free from manufacturing defects under normal use and care.

  1. What Is Not Covered:

   This warranty does not cover damages or defects resulting from:

  1. Accidental damage, abuse, or misuse.
  2. Unauthorized modifications or repairs.
  3. Exposure to extreme environmental conditions (e.g., excessive humidity, direct sunlight).
  4. Natural variations in the wood, including minor knots, grain patterns, and color variations, as these are characteristics of real wood and not considered defects.

Proper Care Instructions: To avoid exclusions, please follow these care instructions:

  • Maintain ideal humidity levels (40-60%).
  • Avoid direct sunlight exposure.
  • Clean the painting with a soft, dry cloth.
  1. Warranty Claims:

  To make a warranty claim, you must provide proof of purchase from Art by Maudsch BV. Please contact our customer service department at info@artbymaudsch.com to initiate a warranty claim. We may require you to send photographs of the issue for assessment. Claims should be made within 30 days of noticing a defect. Customers are responsible for shipping costs during the claims process.

  1. Resolution Options:

   If a manufacturing defect is confirmed, Art by Maudsch BV will, at our discretion, either:

  1. Repair the framed painting or frame.
  2. Replace the defective part.
  3. Provide you with a store credit or a refund.

The resolution process typically takes 2-4 weeks, and customers can track the status of their claim through our customer service.

  1. Limitations:

  Our liability under this warranty is limited to the purchase price of the framed painting. We are not responsible for any indirect, consequential, or incidental damages. This limitation is in place to ensure that we can provide fair and manageable resolutions for all our customers.

  1. Transferability:

  This warranty is non-transferable and applies only to the original purchaser of the framed painting. For gift purchases, please ensure the recipient is aware of this policy.

  1. Statutory Rights:

  This warranty is in addition to any statutory rights you may have as a consumer under applicable laws. For example, statutory rights may include guarantees that products are of satisfactory quality, fit for purpose, and as described.

  1. Warranty Duration:

   The duration of this warranty is 3 years from the date of purchase.

Please note that this warranty is subject to change or update, so we recommend visiting our website or contacting our customer service department for the most up-to-date information.

We appreciate your trust in Art by Maudsch BV and are committed to providing you with beautiful, durable framed paintings that you can enjoy for years to come. If you have any questions or need to make a warranty claim, please do not hesitate to contact us at info@artbymaudsch.com.

FAQ:

  • What is covered under the warranty? The warranty covers defects in materials and workmanship for the frame, canvas, and paint.
  • What is not covered? Damages from accidental damage, misuse, unauthorized repairs, and extreme environmental conditions are not covered.
  • How do I make a warranty claim? Contact us at info@artbymaudsch.com with proof of purchase and photographs of the defect within 30 days of noticing the issue.
  • Who pays for shipping during a claim? The customer is responsible for shipping costs during the claims process.
  • How long does the resolution process take? Typically, the process takes 2-4 weeks, and you can track your claim status through our customer service.